Emperor Clock is located in beautiful Amherst, Virginia, nestled in the heart of the Blue Ridge Mountains. Our mailing address is PO Box 960, Amherst, VA 24521, and our street address is 340 Industrial Park Drive, Amherst, VA 24521. If you would like to send us a fax, our fax number is 434-946-1420.

If you have any questions about your order call 1-800-642-0011, Monday thru Friday, 8:00 a.m. to 4:00 p.m., eastern time. Our representatives will gladly answer or find the answers to all of your questions. If you are inquiring about an order you have already received, please have your invoice/order number ready. To email questions send email: Service@emperorclock.com

For technical assistance, please contact us between the hours of 9 AM - 3 PM Monday - Thursday Eastern time, and 9 AM - 11 AM Fridays Eastern time.

Emperor's Quality

We use select hardwood lumber for all of our kits. As with any wood products, variations in the wood grain and other natural characteristics are normal. Not only does this create the uniqueness of your kit, it enhances the beauty of your one of a kind product. We hope you enjoy your genuine wood product from Emperor.

One Year Warranty

Complete your Emperor clock kit with one of the solid brass movements featured in our catalog or under movements on this web site. Manufactured by Hermle, these are the finest movements in the world. Don't risk buying anything less! Our movements are priced separately and come with a two-year warranty.

Our Personal Guarantee

To ensure the highest customer satisfaction, we offer a no risk money-back guarantee. If for any reason you are not completely satisfied with any Emperor Clock product, simply return it in its original shipping carton in its original condition within 30 days for a prompt refund.

Shipping Charges

Most products on our website have shipping and handling charges specified for all deliveries within the Continental United States and these charges are automatically added to the price. We do not offer international shipping. If you live in Canada, please call Customer Service at 1-800-642-0011, Monday thru Friday, 8:00 a.m. to 4:00 p.m. Eastern Time, for exact shipping charges.

Shipping information for assembled and kit floor clocks:

All of our floor clocks are delivered by motor freight. The motor freight company will call the customer to schedule delivery when the product arrives in that area. Delivery is Monday thru Friday only, curbside delivery. Curbside delivery means the freight company is only obligated to take the clock off the truck. The customer is responsible for the product after that point. They are not required to bring the clock inside, set up and/or remove packing material. If you have any questions, please call Customer Service at 1-800-642-0011 Monday thru Friday, 8:00 a.m. to 4:00 p.m., eastern time.

Our Personal Guarantee and Merchandise Return Policy
To ensure the highest customer satisfaction, we offer a no risk money-back guarantee. If, for any reason, you are not completely satisfied with any Emperor Clock product, simply return it in its original shipping carton in its original condition within 30 days of the original shipping date. Any items returned 31-90 days after the shipping date will incur a 15% restocking fee. No merchandise may be returned after 90 days.

Hardware & Parts

Each of our do-it-yourself kits is carefully packaged and inspected to ensure that nothing has been omitted. Each kit comes with all necessary hardware, such as hinges, screws, handles or pulls, as required.

Delivery

We ship orders within 2-4 weeks, depending on product availability. When filling out an order form, please provide us with a billing and shipping address (if different from billing or if mailing address is a PO BOX). Also, please give us a daytime phone number in case we have questions about your order and so you can be notified of delivery.

Merchandise Return Policy

Returned merchandise should be shipped to Emperor Clock in its original condition and carton within 30 days of the original shipping date. Any items returned 31-90 days after the shipping date will be subject to a 15% restocking fee. No merchandise may be returned after 90 days.